What information do we collect?

admin

13.05.2025

What information do we collect? (6)

Introduction

AbeloHost B.V. agrees to provide and furnish services to the Customer, subject to the following Terms of Service (ToS). Use of the AbeloHost service constitutes acceptance and agreement to our Terms of Service (ToS). We reserve the right to make changes to the provided Terms of Service (ToS) as needed, without notice to our clients.

1. Delivery of Services and Terms

Customer agrees to pay AbeloHost B.V. the fees charged by AbeloHost B.V. for (i) the Service(s) during the Initial Term and for any Renewal Term, and (ii) certain limited services and equipment needed by Customer on a “one-off” or emergency basis (“Supplemental Services”) where such services are not included within the scope of the Services as described in the Order Form(s).

Customer agrees to pay AbeloHost B.V. the fees charged by Abelohost B.V. for Supplemental Services, and hereby authorizes AbeloHost B.V. to perform such services on its behalf.

2. Use of AbeloHost B.V. services

To ensure the integrity and efficiency of all services provided by AbeloHost B.V., all Customers must abide by the service terms described below.

Also, please read the rules for registering domain names (Domain Registration Agreement).

2.1 Server space and bandwidth

Customer may only occupy the allocated disk space, bandwidth, and Mbps speed, as described in the Order Form. Additional fees will be charged for exceeding these resources.

When the said resources exceeds to the point that it is disrupting other accounts holders on the same server, AbeloHost B.V. reserves the right to deactivate the service until a resolution is reached.

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2.2 Managed support

AbeloHost B.V. provides managed support services with all hosting plans.

Note that the following services are not covered under managed support:

Installing third-party scripts
Resolving issues caused by the client’s own actions
Performing malware clean-up for infections caused by the client’s own actions
Resolving project launch issues when the project’s configuration or documentation is incomplete or missing.

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2.3 Sharing account resources

We allow a Customer to share his or her account resources with other non-account holders. However, the account holder is solely responsible for any and all actions or activities performed using their account.

It is strictly forbidden to give away and/or sell the services provided by AbeloHost B.V. within or in addition to an existing account with AbeloHost B.V. Consequences may lead to permanent service suspension.

2.4 Excessive Resource Usage and/or Abuse

Any account that affects to full-function of the operation of any other services provided to other Customers may face a temporary suspension until a resolution is reached.

3. Fees and Payment Terms

Customer will pay all fees due according to the prices and terms listed in the Order Form(s) and all other fees incurred by the Customer related to the Supplemental Services, Professional Services, reinstatement of service fees and fees for switching or upgrading servers, all in accordance with the current AbeloHost B.V. prices and policies.

	Free	Paid plan
HTTPs, Ping & TCP Monitoring
Configurable Alerts
Latency & Response Time
Server Monitoring (Usage)	Basic	Advanced
Monthly Reports
SSL Certificate Expiration Monitoring	Basic	Advanced
Domain Expiration Monitoring	Basic	Advanced
Dashboard Customization
Alert Seats	Basic	Advanced
Locations
Data Retention	Basic	Advanced
Frequency
Alert Types	Basic	Advanced
	€0 /mo	€20 /mo

3.1 Invoice Notifications

AbeloHost B.V. will send any invoices to the main email account of the owner of the account based on the service terms. AbeloHost B.V. cannot guarantee that this email will be received by the client. As an option, we provide the Customer a Billing Control Panel (also referred to as a Client Portal) where the service invoices can be reviewed and paid.

3.2 Suspensions and Termination

Any payment not received within three (3) days of the invoice due date, AbeloHost B.V. reserves the right to suspend the service without any notice. If after fourteen (14) days of not receiving payment confirmation, AbeloHost B.V. reserves the right to terminate the service, and consequently remove all existing content (data, emails, files, etc.), without any further notice.

3.3 Invoice Notifications

Customers who are not under contract can cancel their account in any billing cycle. Account cancellations must be made at least four (4) days in advance via our Billing Control Panel (Client Portal). AbeloHost B.V. is not responsible for additional charges made after cancellation. If a payment is deducted after cancellation, AbeloHost B.V. may refund it.